The eyeliner is infused with iron oxides that make it magnetic. Once applied, and dry, the small magnets along the strip lash adhere directly to the liner for an all-day hold.

Yes, magnetic eyeliner is nontoxic, and the magnets do not interfere with the movement or vision of the eye. The iron oxides that make the liner magnetic are also found in many eye shadows and regular eyeliners. If you have particular sensitivities to makeup, we recommend a thorough read of our ingredients list, available in each product description.

Absolutely, regardless of the length of your natural lashes you can still use our product. 

If you care for the eyelashes properly, they can last over 30+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into the lash tray! Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening.

We offer an array of lash styles with varying thickness and length. There are 5 small magnets on each of them capable of being cut down to fit any eye shape and size. Make sure no raw edges are at the edge of the lash after cutting.

To get the magnetic eyeliner off, use any oil-based makeup remover, coconut oil, or olive oil over the liner. Let the oil sit for 30-60 seconds and gently rub off with a warm towel.

Should they require it, your eyelashes can be cleaned gently with water or makeup remover. We recommend you clean the magnets on the eyelashes with water or makeup remover after each use so they are fresh for the next application.

Not recommended. Laundry day? Nope. Lazy day? Nope. I pretty much wear mine 2-3 times a week to events, date night, family parties, those kinds of places. Some people do wear them every day. The magnetic lashes must be removed every night to sleep, for swimming, doctor or dentist appointments/procedures, if experiencing eye sensitivity, etc.

Your Magnetic Eyelashes should be stored in the compact case provided.

The Magnetic Eyeliner and Eyelashes are water-resistant and windproof. They are sweat-proof and rainproof but we wouldn't recommend swimming in them.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.

When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment. Alternatively, you can email us on hello@mesmelash.com and we will track the order on your behalf.

If you do not receive an email from MESME within a few hours of placing your order, be sure to check your personal spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your MESME account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact us hello@mesmelash.com

We're sorry to hear that an item is missing!

We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Care Team with your order number, the name of the missing item, and its details.

We will resolve this issue for you as quickly as we can.

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.

If you still want the item and it's still in stock, please order it through our website as normal.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our distribution center you will receive a second email with tracking information for your shipment.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Once the package is shipped out, the product is out of our control. We would suggest you contact your local post office (USPS).

Reasons For Delayed Shipment:

1. Your order might be on-hold due to an incorrect shipping address and we are awaiting an email response from you to correct your shipping address so please check your email from us.

2. Due to inclement weather or mailing service backed up after returning from holiday.

3. Mailman made an attempt to deliver your package, but there was no secure place to leave your package at your location. Please check your tracking number for more information. Mailmen may need you to pick up your package at your local postal service facility.

4. You made a request change on delivery instructions with the postal service at the time of shipping process.

If you noticed your shipping address is incorrect while your package is currently in trans-it, please email hello@mesmelash.com for further instructions on how you can make those changes with the postal service. Unfortunately we can not make those changes for you because the postal service will be asking for your personal information.

We're sorry, but we do not ship to international destinations for orders placed online.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original unopened package. You must email hello@mesmelash.com for further instructions on returning your item(s).

We hope you're going to love everything you order from MESME, but if you don't you can return it.

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or color of an item, then you'll need to place a new order.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team hello@mesmelash.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

We know how frustrating this can be. Rest assured, we want to make every order perfect for you.

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our customer care team hello@mesmelash.com within 7 days of delivery. Please report your item as soon as possible for assessment.

Returns are processed within 5-7 business days after your item(s) are delivered to our distribution center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

• Visa

• Mastercard

• Discover

• American Express

• PayPal

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or try another payment method.

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!