Returns & Refund
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original unopened package. You must email email@example.com for further instructions on returning your item(s).
Returns are processed within 5-7 business days after your item(s) are delivered to our distribution center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:
1) Contact our Customer Care team firstname.lastname@example.org
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.